Shipping Policy

1. Order Processing & Dispatch

1.1 Orders are processed and dispatched within the estimated time frame. Once dispatched, the Buyer may receive atracking number via email.
1.2 If no email address is provided, Buyers must contactAYB Endüstri Customer Service for tracking details.
1.3 AYB Endüstri ensures timely dispatch but is not liable forunforeseen delays caused by third parties (e.g., courier delays, customs clearance, etc.).
1.4 If the Buyer does not receive adispatch notification, it is their responsibility to reach out toAYB Endüstri for updates.

2.1 AYB Endüstri partners withtrusted courier services to ensure secure and timely delivery.
2.2 Once an item is dispatched,the responsibility of transit safety falls on the courier
2.3 Any changes in thedelivery address must be communicated before dispatch.

AYB Endüstri is not responsible fordelays caused by factors beyond its control, including but not limited to:

3.1 The courier experiencing difficulties in locating the delivery address.
3.2 Errors incurred by thecourier during package processing.
3.3 The Buyer providing anincomplete or incorrect address.
3.4 Force majeure events such asbad weather, strikes, or government regulations.
3.5 It is the Buyer’s responsibility tomonitor tracking information and report any discrepancies.

4.1 If the tracking number showsdelivered, but the item is not received, the Buyer must notifyAYB Endüstri within 48 hours.
4.2 AYB Endüstri will initiate acourier investigation, which may take up to8 business days.
4.3 If a package isconfirmed lost, the Buyer will be offered either:
- Afull refund, or
- Areplacement order (subject to stock availability).
4.4 If theoriginal package is re-delivered after issuing a refund or replacement, the Buyer mustrefuse acceptance of the re-delivered item.

5.1 If an item isreturned to AYB Endüstri due to incorrect address details or failed delivery attempts, the Buyer may be charged aredelivery fee.
5.2 Buyers must ensureaccurate address details at the time of order placement.

6.1 Buyers must check package contentsimmediately upon delivery.
6.2 Any missing parts or items must be reported within48 hours of receiving the package.
6.3 To process a claim, AYB Endüstri may require:
- Photographicevidence of packaging and contents.
- Proof ofinvoice or order number.
6.4 Depending on the case, AYB Endüstri may:
- Send the missing part(s) at no additional cost.
- Offer a partial refund for the missing item.
- Request thereturn of the package for a full replacement.

7.1 International orders may be subject tocustoms fees, import duties, or VAT depending on the destination country.
7.2 AYB Endüstriis not responsible for additional customs charges imposed by local authorities.
7.3 International shipping times vary based ondestination and customs clearance.